Please fill out the following form to request a return or exchange. You will receive an email with your case number for your reference.

Eligible returns and exchanges:(for any product that is not final sale)

• (1).Customer order in error (sealed): Please file RMA within 7 business days after the item is delivered. If approved for Return, the customer is responsible to pay for return freight. *no restocking fee for exchange
• (2).Customer order in error (opened):Please file RMA within 7 business days after the item delivered. If approved for Return, the customer is responsible to pay for return freight. *please keep all OEM packaging, fail to do so, your return will not get approved.
• (3).DOA (Dead on arrival):Please file RMA within 7 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill for return.
• (4).missing part(s):Please file RMA within 7 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill for return.We will either send you the missing part(if possible) or exchange with new complete package.
• (5).Defective (with OEM packaging):Please file RMA within 20 business days after the item delivered. Once approved,FrontierPc.com will provide return waybill, you can either ask for refund or replacement.
• (6).Defective (without OEM packaging):Please file RMA within 20 business days after the item delivered. Once approved,FrontierPc.com will provide return waybill, you can only apply replacement/repair.
• (7).Frontier order in error (with OEM packaging):Please file RMA within 7 business days after the item delivered. Once approved,FrontierPc.com will provide return waybill, you can either ask for refund or replacement.
• (8).Frontier order in error (without OEM packaging):Please file RMA within 7 business days after the item delivered. Once approved,FrontierPc.com will provide return waybill, you can only apply replacement.

Please note all returns may be subject to up to a 25% restocking fee.

Cases when returns and exchanges will not get accepted:

• (1). Products that are "FinalSsale" - Categories include but not limited to software, licenses, services, any products that require special order or are marked as non-cancelable / non-returnable (NCNR).
• (2). Products without OEM packaging may result the rejection of your return request.
• (3). Products has physical damage caused by accident/abusive use by the end user.
• (4). Products defects due to virus/malware or misuse of the software by the end user.
• (5). Return request send outside time period indicated above.

*We will get back to you as soon as possible, but please allow for maximum of 72 hours response time.

You may follow-up on your request by sending an email to: [email protected]