Eligible returns and exchanges: (for any product that is not final sale)

1. Customer order in error (sealed): Please file RMA within 7 business days after the item is delivered. If approved for Return, the customer is responsible to pay for return freight. *no restocking fee for exchange
2. Customer order in error (opened): Please file RMA within 7 business days after the item is delivered. If approved for Return, the customer is responsible to pay for return freight. *please keep all OEM packaging, fail to do so, your return will not get approved.
3. DOA (Dead on arrival): Please file RMA within 7 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill for return.
4. Missing part(s): Please file RMA within 7 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill for return. We will either send you the missing part (if possible) or exchange with new complete package.
5. Defective (with OEM packaging): Please file RMA within 20 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill, you can either ask for refund or replacement.
6. Defective (without OEM packaging): Please file RMA within 20 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill, you can only apply replacement/repair.
7. Frontier order in error (with OEM packaging): Please file RMA within 7 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill, you can either ask for refund or replacement.
8. Frontier order in error (without OEM packaging): Please file RMA within 7 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill, you can only apply replacement.

Please note all returns may be subject to up to a 25% restocking fee. Cases when returns and exchanges will not get accepted:

1. Products that are “Final Sale” - Categories include but not limited to software, licenses, services, any products that require special order or are marked as non-cancelable / non-returnable (NCNR).
2. Products without OEM packaging may result the rejection of your return request.
3. Products has physical damage caused by accident/abusive use by the end user.
4. Products defects due to virus/malware or misuse of the software by the end user.
5. Return request send outside time period indicated above.

*We will get back to you as soon as possible, but please allow for maximum of 72 hours response time.

You may follow-up on your request by sending an email to: [email protected]